HelpAbout
1.7-beta1
Welcome to HEAnet FileSender
FileSender is a secure way to share large files with anyone! Logon to upload your files or invite people to send you a file.

Logon

File encryption

  • Encryption and decryption is done in the browser using a password to be chosen before uploading. A random password is suggested but this can be changed to a password or pass phrase of your own choice.
  • At no time the chosen password is sent to the server or the recipient by the FileSender service, it is only known to the uploader. The uploader needs to transfer this password to the recipient through a separate and safe channel, for example encrypted mail or by phone/text message.
  • At this moment Chrome, FireFox and IE 10 or higher are supported for both encrypted uploads and decrypted downloads.
  • It is not possible to resume a canceled upload when using encryption.
  • Maximum file size per upload when using encryption: 250 MB
Please note that the remainder of this help text describes the general functionality not specifically targeted at the use of encryption. The requirements and restrictions mentioned above have precedence over what is mentioned below when using encryption.

Login

  • You log in through one of the listed Identity Providers using your standard institutional account. If you do not see your institution in the list, or your login fails, please contact your local IT support

Uploads of any size with HTML5

  • You'll be able to use this method if this sign is displayed: green HTML5 tick
  • To get the green HTML5 tick sign, simply use an up to date browser that supports HTML5, the latest version of the "language of the web".
  • Up to date versions of Firefox and Chrome on Windows, Mac OS X and Linux and Safari 6 or higher on Mac OS X and IE 10 and higher on Windows are known to work.
  • You can resume an interrupted or cancelled upload. To resume an upload, simply send the exact same file again! Make sure the file has the same name as before and HEAnet FileSender will recognise it. When your upload starts, you should notice the progress bar jump to where the upload was halted, and continue from there.

    If you modified the file between the first and second attempt, please rename the file first. This ensures a new, fresh upload is started and all your changes are properly transferred.

Downloads of any size

  • Any modern browser will do just fine. Don't worry about Adobe Flash or HTML5 - these only matter for uploads; nothing special is required for downloads

Uploads smaller than 2 Gigabytes (2GB) with Adobe Flash

  • If you can watch YouTube videos this method should work for you
  • You need a modern browser with version 10 (or higher) of the Adobe Flash plugin.
  • Using Adobe Flash you can upload file sizes of up to 2 Gigabytes (2GB). HEAnet FileSender will warn you should you try to upload a file that is too big for this method
  • Resuming uploads is not supported with this method

Configured service constraints

  • Maximum recipient addresses per email: Up to 100 email addresses separated by a comma or semi-colon
  • Maximum number of files per upload: one - to upload several files in one transaction, compress them into a single archive first
  • Maximum file size per upload, with Adobe Flash only: 2 GB
  • Maximum file size per upload, with HTML5: 500 GB
  • Maximum file / voucher expiry days: 30

Technical details

  • HEAnet FileSender uses the FileSender software. FileSender indicates whether or not the HTML5 upload method is supported for a particular browser. This depends mainly on the availability of advanced browser functionality, in particular the HTML5 FileAPI. Please use the "When can I use..." website to monitor implementation progress of the HTML5 FileAPI for all major browsers. In particular support for FileReader API and Blob URLs needs to be light green (=supported) for a browser to support uploads larger then 2GB. Please note that although Opera 12 is listed to support the HTML5 FileAPI, it currently does not support all that is needed to support use of the HTML5 upload method in FileSender.

For more information please visit www.filesender.org

HEAnet FileSender is an installation of FileSender (www.filesender.org), which is developed to the requirements of the higher education and research community.
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